Disclaimer: This data protection notice is an AI translation provided for information purposes only. In the event of any discrepancies or inconsistencies, the English version shall prevail.

Introduction

neediu is a platform that enables users to quickly identify and connect with trusted professionals or individuals who offer help with home-related needs in their area. As we attach great importance to the protection of your data and your privacy, we have drawn up this data protection notice to explain what we do with your data when you use our platform. 

This data protection notice only covers data processing related to our platform. Our objective is to ensure adequate protection of personal data in accordance with all data protection laws that may be applicable, including, but not limited to, the Swiss Federal Data Protection Act or the General Data Protection Regulation.

In Switzerland, the protection of your data is based in particular on the Federal Act of the 25th of September 2020 on Data Protection (FADP), as well as on the Federal Ordinance of the 31st of August on Data Protection (DPO). Our data protection notice, as well as our practices, is aligned with the legal provisions contained within the legislation mentioned.

Although we make every effort to simplify our data protection notice, the difficulty of understanding it stems from the language specific to the legal framework. This is why we have taken the initiative of grouping together the main definitions to make our data protection notice easier to understand, as these are taken from the FADP.

• Data subject: the natural person whose personal data is processed.
• Personal data: any information relating to an identified or identifiable natural person
• Sensitive personal data: data relating to religious, philosophical, political or trade-union views or activities; data relating to health, the private sphere or affiliation to a race or ethnicity; genetic data; biometric data uniquely identifies a natural person; data relating to administrative and criminal proceedings or sanctions; data relating to social assistance measures.
• Processing: any handling of personal data, irrespective of the means and procedures used, in particular the collection, storage, keeping, use, modification, disclosure, archiving, deletion or destruction of data.
• Controller: a private person who or federal body which, alone or jointly with others, determines the purpose and the means of processing personal data.
• Processor: the private person or federal body that processes personal data on behalf of the controller.
• Federal Data Protection and Information Commissioner (FDPIC): the authority responsible for monitoring the proper platform of federal data protection provisions, in particular the FADP.

Finally, we use the term ‘data’ interchangeably with ‘personal data’.

Who we are and how to contact us

BOHA-Group Sàrl is the name of our company. If you have any questions about the processing of data relating to our platform, you can contact us by post at the following address: BOHA-Group Sàrl, c/o Cofidex SA, Rue du Centre 142, 1025 St-Sulpice, Switzerland. You can also contact us by e-mail at legal@boha-group.com.

What is our role in data protection?

When you use our platform, we may process some of your personal data. In accordance with the FADP, we are the controller. When personal data is shared with a Service Provider for the performance of a job, the Service Provider acts as an independent data controller. It is their responsibility to process such data in accordance with applicable data protection laws.

Our role

As controller, we are responsible for determining the purposes for which we process your personal data, the manner in which it is processed, and the security measures. When we work with third-party providers in the course of our business, we ensure that they share our commitment to data protection and comply with the same standards we apply.

Your role

Data protection is everyone’s business. We therefore encourage you to read our data protection notice.

We also encourage you, if you are one of our customers, to review the contractual documents that bind us, as these may contain additional details about how we process your data.

When and how do we collect your data?

Data collection begins as soon as you access or interact with our platform. We collect data directly from you when you use the platform and when you create a User Account, either as a Client or a Service Provider. We do not collect data from third parties, except in the context of targeted marketing campaigns, where a limited and indirect collection of personal data may occur. In such cases, data may be shared with us by third parties in accordance with their respective data protection notices.

What categories of data do we process?

Depending on how you use our platform, we may process the following categories of data about you:

Contact data

We process your contact data when you create an account, such as your first name, last name, address, telephone number or email address.

Private data

We process data relating to your personal circumstances, such as your gender, date of birth, photo, place of origin, contact language, and country of residence.

Account data

When you create and use your user account on our platform, we process specific data related to your profile and your interactions with the services we offer. This includes for instance your account status, the services you offer or request, your profile picture and other preferences or settings saved in your account. We also process your account activity, such as your service history, your availability settings, and your participation in features such as reviews or messaging.

Economic data

We process certain economic and financial data necessary to enable transactions between Clients and Service Professionals. This includes information such as your payment method, the amounts paid or received, your transaction history, any applicable commissions, and your billing address. We also process data relating to your payouts, including bank account details or other identifiers required to transfer earnings. Data relating to payment methods, as such, is processed solely by our third-party providers. We do not process credit card numbers or CVC numbers.

Internet and connection data

For technical reasons and to improve our platform, each time you use it, certain data is generated, including your IP address, information about your Internet third-party provider and your device’s operating system, information about the referring URL, information about the mobile used, the date and time of access, and the content viewed during your use of the platform.

Other data

We may process other types of data necessary for the proper execution of the services requested or offered through the platform. This may include, for example, the type and scope of the task, the size or condition of your home or premises, the desired date and time for the intervention, as well as photos or descriptions that help clarify the nature of the job. We may also process identification data as part of our Know Your Customer procedure.

What about sensitive data?

We do not collect or process any sensitive personal data.

What about data relating to minors?

Our services are intended exclusively for adults. We do not target minors and do not deliberately collect any personal data relating to them.

Why do we process your data?

We process your personal data to enable you to access and use the functionalities of our platform and to ensure the proper execution of the services offered through it. This includes, in particular, the creation and management of your user account, the connection between Clients and Service Providers, the processing of payments, the transmission of messages between users, and the display of relevant information based on your profile and preferences. We also process your data for the purpose of communicating with you, in particular to respond to your requests and exercise your rights, as well as to inform you about our services. We also process your personal data in order to generate traffic statistics that are useful for improving our platform. Finally, we process your personal data to comply with laws, directives and recommendations from authorities.

Do we take automated individual decisions?

We use various IT tools to manage our activities. These tools are designed to centralise and structure processes, improve efficiency and guarantee the quality of our services. It is important to note that we do not take any automated individual decisions with the help of these IT tools.

What are your rights?

Your rights vary according to the specific circumstances and may be subject to exceptions. In general, the FADP provides for the following.

• You have the right to access your data.
• You have the right to request that your data be provided or transmitted in a commonly used electronic format.
• You have the right to have inaccurate data corrected.
• You have the right to object to the processing of your data.
• You have the right to request the deletion or destruction of your data.
• You have the right to demand that an automated individual decision be reviewed by a natural person.

If you wish to exercise any of the above rights, please contact us. In order to prevent misuse, we must first identify you (e.g. by means of a copy of your identity card, if no other means of identification is possible). Please note that conditions, exceptions and restrictions may apply to the exercise of these rights under the FADP (e.g. to protect third parties or trade secrets). We will inform you if this is the case.

If you believe that we are processing your data in contravention of data protection provisions, you also have the option of reporting us to the FDPIC. We encourage you to inform us first so that we have the opportunity to address your concerns. If we are unable to do so, you can contact the FDPIC by following the instructions given on his website.

How do we keep your data safe?

We take appropriate security measures, such as encryption, to keep your personal data safe and make sure it stays private, secure, and available, and that you can trace it. Unfortunately, we can’t guarantee that your data will always be completely safe. If you think your personal data has been compromised, please let us know right away.

Where is your data stored?

The personal data we collect and process is stored on our premises, as well as in the processing centres operated by our third-party providers.

How long do we keep your data?

We process your personal data for as long as the purpose of processing requires it, for as long as we have a legitimate interest in preserving it (e.g. to enforce our rights, for archiving purposes or to ensure IT security) and for as long as the data is subject to a legal retention obligation. For some data, the retention period is, for example, ten years. Once these periods have elapsed, we destroy your personal data.

Who do we share your data with?

The management of our platform involves collaboration with specialised external third-party providers, particularly for its creation, maintenance and hosting. We collaborate with third-party providers recognised in their field of expertise to ensure the smooth running of our platform and, more generally, the quality of our services. Within the framework of these collaborations, it may be necessary to communicate your data to our third-party providers. Please be assured that these communications are strictly limited to what is necessary and are carried out in compliance with the legal framework. In addition, certain personal data is also shared directly between users when it is necessary for the preparation, execution, or follow-up of a requested service. Such exchanges are essential to enable the proper functioning of the platform and the services it facilitates.

Where personal data is transferred to a third-party provider located outside Switzerland or the European Economic Area (EEA) and not offering an adequate level of protection, we require that the third-party provider undertakes to comply with the applicable data protection legislation (for this purpose, we use the revised standard contractual clauses of the European Commission), unless the third-party provider is already subject to a legally accepted set of rules designed to guarantee data protection (Swiss-U.S. Data Privacy Framework) or we can invoke an exception.

Our third-party providers

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What about social networks?

We operate our own presence on social networks and other platforms (e.g. Facebook, Instagram, YouTube, LinkedIn et TikTok). When you communicate with us on these sites or comment on or post content there, we collect data that we use primarily to communicate with you. For more information on the processing of platform operators, please consult the relevant data protection notices. There you will also find information on the countries in which they process your data, your rights of access and erasure of data and other rights of data subjects, as well as how you can exercise these rights or obtain further information.

Final provisions

We reserve the right to amend the terms of this data protection notice at our absolute discretion. Any amended version will be posted on our platform.

Last update: 07/28/2025

Disclaimer: This data protection notice is an AI translation provided for information purposes only. In the event of any discrepancies or inconsistencies, the English version shall prevail.

The following Terms of Use (the ToU) apply to any use of the BOHA-Group Platform, the neediu mobile application, as well as any service accessible or provided through the Platform (the Services), which are provided and managed by BOHA-Group Sàrl, c/o Cofidex SA, Rue du Centre 142, 1025 St-Sulpice, Switzerland (BOHA-Group, we, us or our).

1. In general
   
   1. Acceptance. By accessing or using our Platform, you agree to be bound by these ToU. Any use of the Platform by any employee, agent, or representative of a legal entity, on behalf of the legal entity is deemed as acceptance of these ToU by such legal entity.
   2. Modifications. These ToU may be amended from time to time, in which case you will be notified by any appropriate means (including via email or the Platform, e.g. banners, pop-ups or other notification mechanisms). You will have to accept the new ToU to continue using the Platform. 
2. Personal ToU
   
   1. By using the Platform or the Services, you confirm and warrant that you are at least 18 years of age and, if you are using the Platform or the Services on behalf of a legal entity, that you are duly authorized to do so.
3. Personal account
   
   1. Account. To access certain functionalities of the Platform or use certain Services, it is necessary to create a personal account (Account). In this case, you must provide the information required for registration, such as your login details, first and last names, address, e-mail address or year of birth, and accept these ToU. You may also be required to provide at least one valid payment method (e.g., credit card, debit card, or any other accepted payment method). In some cases, you may need to submit additional information. Access to certain Services may be limited to certain categories of Users only. 
   2. Memberships. By creating an Account, you become a User registered as a Registered User. There are two categories of Registered Members on the Platform: (i) Clients who use the Platform to search for, request, and receive services offered by other Users and (ii) Service Providers who offer and perform services for Clients through the Platform. Your rights and obligations under these Terms of Use may vary depending on your status as a Client or Service Provider.
   3. Information. As part of your registration, you agree to provide true, accurate, current and complete information, and to update this information as often and as soon as necessary. 
   4. Confidentiality. You are solely responsible for the quality and confidentiality of your password and username, and for any and all activity that occurs under your password and Account. You undertake to inform us immediately – via the communication tool available on your Account, or according to the contact information in Section 18, of any fraudulent use of your password or Account and any other breach of security, and to ensure that you close your Account at the end of each session (logout).
   5. Identity Verification. To meet legal and regulatory requirements, particularly those related to financial transactions and fraud prevention, we, or our third-party service provider, may carry out identity verification procedures. You agree to provide accurate and complete information and documentation upon request. If you fail to complete the identity verification process, your access to the Platform or certain Services may be suspended or terminated.
4. Access, Internet and Telecommunication
   
   1. Access. You are solely responsible for the quality and confidentiality of your password and username, and for any and all activity that occurs under your password and Account. You undertake to inform us immediately – via the communication tool available on your Account, or according to the contact information in Section 18, of any fraudulent use of your password or Account and any other breach of security, and to ensure that you close your Account at the end of each session (logout).
   2. Internet. The use of the Internet involves risks, in particular that the data transmitted may be intercepted, altered or deleted. Ordinary e-mails sent via the Internet are neither confidential nor secure and may be read by third parties, lost, intercepted or altered. E-mails cross borders, even if the sender and recipient are located in the same country. E-mails can be infected by viruses. By using the Platform, you accept these risks and we disclaim all liabilities in this respect.
   3. Telecommunication. We are not a telecom provider. The app’s call and chat features work via the Internet (VoIP/data) and are not linked to mobile or landline networks. The phone number shown in the Platform or on our website cannot be used to call emergency services. Always use your regular phone for emergencies. We are not liable if you cannot reach emergency services via our tools. The phone numbers shown through the Platform must be used exclusively to verify our WhatsApp Business account and for official communications via WhatsApp.
5. Functionalities and Services
   
   1. Through the Platform, we provide a digital service that allows Users to quickly identify and connect with trusted professionals or individuals offering help with home-related needs in their area. The Platform facilitates initial contact between Users but does not intervene in the execution of the services. We do not assume any responsibility for the quality, timeliness, or outcome of services performed by third parties contacted through the Platform.
6. Use of the Platform
   
   1. Right of use. Subject to these ToU, you are granted a revocable, non-exclusive, non-transferable and non-assignable right to access and use the Platform and the Services made available through it, solely for the purpose of searching for, offering, or benefiting from home assistance services, as permitted by the functionalities of the Platform.
   2. Restrictions. It is strictly forbidden: (i) to use and/or access the Platform for purposes other than those provided for in these ToU or other applicable terms; (ii) reproduce, modify, adapt, alter, extract or create derivative works from the Platform, Services and/or Content, in whole or in part, including by means of web scraping tools, web crawlers, spiders or any other technology; (iii) access or attempt to access the source code of the Platform, using decompilation techniques, reverse engineering or any other means; (iv) make all or part of the Platform, Services or Content to which access is restricted available to third parties; (v) collect e-mail addresses or any other content available on the website for the purpose of spamming or otherwise; (vi) use the Platform, Services or Content for any other purpose.
7. User Content
   
   1. User Content. Users have the opportunity to display, transmit or create links from the Platform and/or Services, texts, files, images, photos or other materials (the User Content). In particular, a User may describe with text to other Users a problem to illustrate a damaged item or explain the type of service required.
   2. Review and Ratings. After the completion of a service, Users may leave a public review and rating regarding their experience. Reviews should be honest, respectful, and based on actual experiences. 
   3. License. The Users grant to BOHA-Group a worldwide, royalty-free, perpetual, irrevocable, transferable and assignable, sublicensable license, as well as any related property right, to use the User Content in relation to the Services, Platform and all related Services.
   4. We reserve the right (but have no obligation) to edit, refuse or remove any User Content at any time, at our sole discretion. 
   5. Warranty. Any User Content published, transmitted or referenced on the Platform is the sole responsibility of the User who is the originator. We do not systematically monitor User Content, nor any use of the Platform by other Users. We provide no guarantee, express or implied, as to the accuracy, timeliness or completeness of the User Content and have no liability in this respect. 
8. Payments and Fees
   
   1. Payment Processing. All payments made through the Platform are processed by independent third-party payment providers. We do not store or process your payment card information directly. By initiating any payment through the Platform, you agree to be bound by the applicable terms and conditions of the relevant payment provider. All payments are securely processed through our third-party payment provider.
   2. General Fee Information. All prices, fees and commissions are indicated in the currency displayed in the Platform. You are solely responsible for any applicable taxes related to your use of the Services or transactions made through the Platform. We reserve the right to modify its pricing and commission structure at any time. Any such changes will be communicated to affected Users with reasonable notice.
   3. Client’s Fee. As a Client, you will only be charged for Services that you have selected and expressly approved through the Platform. The total price, including any applicable taxes, service fees, or additional charges, will be clearly displayed before you confirm your request. 
   4. Service Provider’s Fee. As a Service Provider, you are subject to a commission on each service successfully completed via the Platform. This commission is automatically deducted from the total amount before the payout is made to you. The applicable commission rate depends on your tier status, which reflects your cumulative performance on the Platform (measured by the number of completed jobs): (i) Starter Tier: 20% commission (fewer than 150 completed jobs), (ii) Pro Tier: 17.5% commission (150 to 300 completed jobs) and (iii) Elite Tier: 15% commission (more than 300 completed jobs). Service Providers will receive their earnings (after deduction of applicable commissions and fees) via the payout method linked to their Account.
   5. Tier status. Tier status is regularly reviewed to ensure accurate application of commission rates. Repeated cancellations after arriving at a job, failure to comply with our policies, or other violations may negatively impact your tier status and access to future opportunities on the Platform. Serious or repeated breaches may result in a review of your account and lead to suspension or permanent removal.
   6. Payouts. Payouts are generally processed within 5 to 7 business days after completion of the service, provided no dispute or refund request has been initiated by the Client. We reserve the right to delay or withhold payouts in the event of suspected fraud, violation of these ToU, or pending resolution of a dispute.
9. Refunds
   
   1. Refunds. If a service you have paid for is not provided as promised, you can request a refund directly through the platform. Requests must be submitted within 7 days following the scheduled service time and include supporting details. We will assess refund requests on a case-by-case basis and reserve the right to approve or reject a refund. Refunds, when granted, are processed through the same payment method used for the original transaction.
   2. Dispute Between Users. We are not a party to the contractual relationship between Clients and Service Providers and do not intervene in the execution of the service. However, we may facilitate communication between parties in case of a dispute. If no mutual agreement is found, we may, but we are not obligated to, propose a resolution or issue a partial or full refund, based on the available evidence and in good faith. 
10. Intellectual Property
    
    1. Ownership. To the exception of the User Content, we remain the sole owner of all data and all intellectual property rights on the Platform, the Services and the content accessible via the Platform (the Content). Their provision by us shall not result in any assignment of intellectual property rights, nor in the granting of any right of use other than the right of use granted in accordance with Section 7.
    2. Infringement. If you believe that the Platform, the Content or the Services infringe the intellectual property rights of a third party, you may at any time contact us at the address indicated in Section 18 and we will examine your request.
11. Restrictions of use
    
    1. Obligations. You agree to: (i) to comply with all applicable legal provisions; (ii) not to use the Platform for any unlawful purpose; (iii) not to include any information or data which is false, incomplete or inaccurate, unlawful or offensive, or which infringes the intellectual property rights of third parties; and (iv) not to include any viruses, Trojan horses, worms, time bombs or any other programs designed to damage, detrimentally affect, intercept or interfere with any system, data or personal information. 
    2. Breach. Without limiting the rights provided elsewhere in these ToU, in the event of non-compliance with these ToU, we reserve the right to deny you access to the Platform, respectively, to close or restrict your Account and/or refuse to provide the Services.
12. Data Protection
    
    1. We have issued a Data Protection Notice, available at https://www.boha-group.com/data-protection-notice-neediu, which describes how personal data is collected via the Platform and for what purposes. This Data Protection Notice, as amended from time to time, forms an integral part of these ToU.
13. Amendments, Suspension and Termination
    
    1. In general. We reserve the right, at any time, without having to provide any justification therefore, to modify or temporarily or permanently stop, or remove the Platform, any Content and/or any Services, with or without notice, without incurring any liability.
    2. Account. If you have an Account, we may, at our sole discretion, with or without notice and for any reason, temporarily or permanently restrict, suspend, cancel, terminate and delete your Account, any information relating therewith, and/or your access and/or use to all or part of the Services.
14. No Warranty
    
    1. Principle. You access and use the Platform and Services at your sole risk and liability. The Platform, Services and Content are provided ‘as is’ and ‘as available’. We disclaim all warranties, express or implied, in connection therewith, including any warranties of merchantability, fitness for a particular purpose, quiet enjoyment and non-infringement of third-party rights, or availability, to the fullest extent permitted by applicable law. We neither represent nor warrant (i) that the Platform, the Content or the Services will meet your requirements or expectations; (ii) that the operation of the Platform will be uninterrupted or error-free, or free from viruses and malicious software; (iii) that the information and/or as the Content will be accurate, truthful or exhaustive; (iv) that the Services and results that can be obtained from the use of the Platform will be accurate or reliable; and (v) that the Platform and Content will be updated, error-free, that any errors will be corrected.
    2. Downloads. Any document or content downloaded or otherwise obtained through the use of the Platform is downloaded or obtained at your own risk and you will be solely responsible for any damage to your computer system or loss of data resulting from such downloads. 
    3. Third-party content. The Platform may contain content provided or maintained by third parties, or links to such content. Such content is provided solely as a convenience to Users and does not constitute an endorsement by us of such content. We do not assume any responsibility in this regard.
15. Limited liability
    
    1. You expressly acknowledge and agree that BOHA-Group, to the fullest extent permitted by law, shall not be liable for any damages, including, without limitation, damages arising under tort law, lost profits, loss of use, loss of data or other intangible losses (even if we have been advised of the possibility of such damages) resulting or arising from: (i) the use, unavailability or inability to use the Platform, (ii) unauthorised access to or alteration of your data, (iii) statements or conduct of any third party on the Platform, (iv) information and results available on the Platform and any sites linked to it and any documents posted on the Platform, (v) any other cause relating to the Platform. Without limiting the foregoing, our liability is limited at most to the price actually paid by you to BOHA-Group for the Services.
    2. No Financial Advice. Any information made available through the Platform is provided for general informational purposes only and does not constitute financial, legal, or investment advice. You are solely responsible for your decisions and should consult a qualified professional before making any financial or related decisions.
16. Indemnisation
    
    1. You undertake to indemnify us, our employees and partners, for any and all liability, loss, damage, claim, demand, penalties, fines, costs and expenses, including without limitation reasonable attorney’s fees, resulting from your violation, wrongful or otherwise, of these ToU, including without limitation if you use the Platform in violation of these ToU.
17. Miscellaneous
    
    1. Severability. If any provision of these ToU is or becomes null or inapplicable, the parties agree that their intentions, as reflected in the defective provision, will be carried out to the fullest extent possible and that the other provisions of the ToU shall remain in full force and effect.
    2. Force majeure. We cannot be held liable for the non-performance or delay in performance of our obligations due to events of force majeure, such as natural disasters of particular intensity, wars, acts of government or authorities, riots, strikes, epidemics or pandemics, or breakdowns in electricity or telecommunications networks. If such an event occurs, we will inform you without delay. 
    3. Assignment. You shall not assign or transfer any of your rights or obligations under these ToU. We may assign or transfer any right or obligation, or subcontract the performance of any of our obligations under this ToU to any third party at any time, without your prior consent.
    4. Promotion. BOHA-Group Sàrl is entitled to use your trademark or logo as a reference to promote its Platforms and Services to third parties.
    5. Amicable Resolution. We encourage Users to contact us directly to resolve any dispute. We will make reasonable efforts to resolve your concerns.
    6. Governing law. These ToU and the relationship between you and us, respectively any company related to BOHA-Group, are governed by and construed in accordance with Switzerland’s substantive law, without reference to its conflict of laws provisions.
    7. Jurisdiction. Any dispute in connection with these ToU shall be subject to the exclusive jurisdiction of the competent courts of the seat of BOHA-Group, subject to a mandatory forum.
18. Contact
    
    1. You may contact us at legal@boha-group.com.